Terms & Conditions - Coco Rose Florist
This page details our customer terms and conditions.
Our Contact details:
Coco Rose Florist - 4 Ricardo Crescent, Mudeford, Christchurch, Doset, BH234BX
Tel: 07970 616783
Making a purchase could not be easier. Just browse our website and select any bouquets of gifts that you wish to buy and either give us a call on 07970 616783 OR send us an email firstname.lastname@example.org. When you contact us you will need to provide your address and telephone number as well as the recipients address and telephone number.
We accept payment via Credit card, PayPal and BACS - bank transfer.
All goods much be paid for in full before they will be delivered.
Orders that are cancelled via telephone or email are subject to a cancellation fee.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been received. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule Orders received before 12 noon Monday to Saturday will be delivered on the next day. Coco Rose Florist is closed on Sundays and Public Holidays.
Orders with a specified delivery date will be delivered on that day (note must be received the day before at 12 noon).
Orders placed to be delivered on a public holiday will be delivered the next working day.
Deliveries will only be made to the following areas: Mudeford, New Milton, Barton On Sea, Southbourne, Christchurch and surrounding areas. Free delivery within Mudeford, all other areas will be subject to a £3.95 delivery charge. We do not send flowers nationally or Internationally.
No timed deliveries - except for funeral tributes and weddings.
Please telephone if you have an emergency order - 07970 616783
If you require specific flowers please telephone at least 24 hours before delivery is required.
Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to Coco Rose Florist and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from the shop.
If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Coco Rose Florists earliest convenience.
Coco Rose Florist are not responsible for theft or damage of flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times. If a certain flower or plant is unavailable due to seasonality we will endeavour to replace it with something similar and of equal value.
Tax Charges Orders are inclusive of 20% VAT
Guarantee - we guarantee your complete satisfaction.
Getting in touch with us, if you need to reach us, please call 07970 616783 or email email@example.com.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Orders that are cancelled via phone or email are subject to a cancellation fee.
Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.
Coco Rose Florist
4 Ricardo Crescent